Effective Date: 05/06/2025
Welcome to the JKLAD Supplies FAQ section. Here, you’ll find answers to some of the most common questions about our products, services, and policies. If your question isn’t answered here, feel free to contact us at customercare@jklad.com or call +254713380186.
📦 Orders & Delivery
Q: How do I place an order?
A: Browse our product categories, add your preferred items to the cart, and proceed to checkout. Follow the prompts to provide your shipping and payment details.
Q: How long does delivery take?
A: Orders are typically delivered within 1-3 business days in Nairobi and 3-5 business days for other regions. You’ll receive a confirmation message and tracking information once your order ships.
Q: Do you offer same-day delivery?
A: Yes — same-day delivery is available within Nairobi for orders placed before 12:00 PM EAT.
💳 Payments
Q: What payment methods do you accept?
A: We accept M-Pesa, Airtel Money, Visa, Mastercard, and direct bank transfers. All payments are processed securely.
Q: Is it safe to shop on your website?
A: Absolutely. We use secure SSL encryption and trusted payment gateways to protect your personal and payment information.
🔄 Returns & Refunds
Q: What is your return policy?
A: You can return most new, unopened items within 3-5 business days of receiving your order. Check our Return & Refund Policy for full details.
Q: How do I request a return?
A: Contact our customer care team at customercare@jklad.com with your order details and reason for return. We’ll guide you through the process.
Q: How long does it take to process a refund?
A: Refunds are processed within 1-5 business days once your return is approved and received.
📱 Product Information
Q: Are your electronics original and brand new?
A: Yes — we only sell genuine, brand-new products from verified suppliers.
Q: Can I get a warranty on products?
A: Many of our products come with a manufacturer’s warranty. Details are provided on the individual product pages.
🌐 Account & Support
Q: Do I need an account to place an order?
A: No — you can check out as a guest. However, creating an account allows you to track orders, save favorites, and access exclusive offers.
Q: How do I contact customer support?
A: Reach us via:
📧 Email: customercare@jklad.com
📞 Phone: +254713380186
💬 Live chat on our website (during business hours)
🛠️ Technical Support
Q: What if my device stops working after delivery?
A: Contact us immediately within 24-48 hours of noticing any defects. We’ll assist with a replacement, repair, or refund as per our policy.