Effective Date: 05/06/2025
At JKLAD Supplies, we are dedicated to providing fast and reliable delivery services to our customers. Below is an outline of our shipping policy:
1. Delivery Locations:
We currently deliver within Kenya. Orders outside Nairobi may attract additional delivery times or fees.
2. Delivery Timelines:
Nairobi Deliveries: 1-2 business days
Other Regions: 2-5 business days
Orders placed on weekends or holidays will be processed the next business day.
3. Shipping Fees:
Nairobi deliveries: KES 300
Other regions: Varies based on location — indicated at checkout
Free delivery for orders above KES 15,000
4. Order Processing:
Orders are processed within 24 hours after payment confirmation.
5. Tracking:
You’ll receive a confirmation email and/or SMS with tracking details once your order is dispatched.
6. Delays:
In case of delays due to unavoidable circumstances, we will promptly notify you and work to resolve the issue.
7. Contact:
For any delivery-related inquiries, contact us at customercare@jklad.com or call +254713380186