Effective Date: 05/06/2025
At JKLAD Supplies, accessible from https://jkladsupplies.co.ke/, protecting the privacy and security of our visitors and customers is a top priority. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your data.
If you have any questions about this policy or how we handle your personal information, please contact us at customercare@jklad.com.
1. Information We Collect
When you visit our website, place an order, or interact with our services, we may collect the following types of information:
1.1 Personal Information
Information that can identify you as an individual, including:
Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Payment Details (processed securely via third-party payment services)
Any information voluntarily submitted through contact forms, inquiry forms, or surveys
1.2 Non-Personal Information
We automatically collect certain technical data when you visit our site, such as:
Browser type and version
Device type
IP address
Pages visited
Date and time of your visit
Referring website URLs
2. How We Use Your Information
We use the collected information for the following purposes:
To process and deliver your orders
To communicate with you regarding orders, inquiries, and support requests
To send promotional emails (if you have opted in to receive them)
To improve our website functionality and user experience
To detect and prevent fraudulent activity and enhance security
To comply with legal, regulatory, or contractual obligations
3. Sharing of Information
We do not sell, rent, or trade your personal data to third parties. Information may be shared in the following limited circumstances:
Service Providers: Trusted third-party partners assisting in website operation, payment processing, logistics, and marketing services, under strict confidentiality agreements.
Legal Obligations: When required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Non-personal data may be stored for analytics purposes indefinitely.
5. Cookies and Tracking Technologies
Our website uses cookies and related tracking technologies to:
Enhance user experience
Track site performance and usage patterns
Remember your preferences
You may disable cookies through your browser settings; however, this could affect certain features and functionality on our site.
6. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure. All payment transactions are processed securely via trusted third-party payment gateways.
7. Your Rights
Depending on your location, you may have rights concerning your personal data, including:
Accessing and reviewing the personal data we hold about you
Requesting corrections or deletions of your personal information
Withdrawing consent for marketing communications
To exercise these rights, please contact us at customercare@jklad.com.
8. Third-Party Websites
Our website may contain links to external websites not operated by JKLAD Supplies. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies when you visit them.
9. Children’s Privacy
JKLAD Supplies does not knowingly collect or solicit personal information from individuals under the age of 18. If you believe that we have unintentionally collected such information, please contact us immediately, and we will promptly delete the data.
10. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with an updated effective date. Continued use of our services following changes implies your acceptance of the revised policy.
11. Contact Us
For any questions, concerns, or requests related to this Privacy Policy, please reach us through:
Address: Revlon Professional Plaza, Shop 8, Mezzanine
Email: customercare@jklad.com
Phone: +254 713 380 186